1. Introduction
This Privacy Policy describes how tower rush collects, uses, stores, and shares personal information when you use the towerrush.ceo platform. It applies to all registered players and visitors to the site, wherever they are in the Philippines.
By registering an account or using the tower rush platform, you confirm that you have read and understood this Privacy Policy and consent to the practices described here. If you do not agree, please do not create an account or continue using the platform.
2. Information We Collect
Tower rush collects personal data in the following categories:
2.1 Registration Information
When you create an account, we collect your full legal name, date of birth, mobile number, and email address. This information is used to set up and manage your account.
2.2 Identity Verification (KYC)
Before processing your first withdrawal, tower rush requires you to complete identity verification. This involves uploading a valid government-issued Philippine ID. The information from your ID — including your name, date of birth, and ID number — is retained as part of your verified account record.
2.3 Transaction Data
We collect records of deposits, withdrawals, bets placed, games played, and any other financial activity on your account. This includes timestamps, amounts in PHP, payment method references, and outcome records.
2.4 Device and Usage Data
When you access tower rush, we automatically collect certain technical information including your IP address, device type, browser or app version, operating system, and session activity. This data is used for platform security, fraud prevention, and performance monitoring.
2.5 Communications Data
If you contact tower rush support, we retain records of those communications including messages, email exchanges, and any information you provide in the course of resolving an issue.
| Data Type | Purpose | Retention |
|---|---|---|
| Registration details | Account management | Duration of account + regulatory period |
| KYC documents | Identity verification | Duration of account + regulatory period |
| Transaction records | Payment processing, compliance | As required by applicable law |
| Device & usage data | Security, fraud prevention | Up to 24 months from collection |
| Support communications | Issue resolution, quality | Up to 36 months from last contact |
3. How We Use Your Information
Tower rush uses personal data for the following purposes:
- Account management: Creating, maintaining, and securing your player account.
- Identity verification: Confirming that players meet the age requirement and that withdrawals are sent to the account holder.
- Transaction processing: Handling deposits and withdrawals in PHP through supported Philippine payment channels.
- Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling and enabling self-exclusion tools.
- Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, and abuse of the platform.
- Platform improvement: Analysing usage data to improve game performance, navigation, and overall player experience.
- Regulatory compliance: Retaining records as required under applicable Philippine laws and regulations.
Tower rush does not use your personal data for unsolicited marketing to third-party platforms. Communications from tower rush are limited to account-related notifications and platform updates relevant to your account.
4. Information Sharing
Tower rush does not sell or rent your personal information. We may share data with the following types of parties only to the extent necessary:
4.1 Payment Processors
When you make a deposit or request a withdrawal, relevant transaction details are shared with the Philippine payment provider or bank facilitating the transfer. This is limited to the information required to complete the transaction.
4.2 Identity Verification Services
KYC verification may involve a third-party identity verification service provider. Your documents and personal details are shared with this provider solely for the purpose of confirming your identity.
4.3 Platform and Infrastructure Providers
Tower rush uses technology service providers for hosting, security monitoring, and platform operations. These providers are contractually obligated to handle data only as instructed and to maintain appropriate security standards.
4.4 Legal and Regulatory Requirements
We may disclose personal information if required to do so by applicable Philippine law, a court order, or a lawful request from a regulatory authority. We will only share the minimum information required to satisfy such a request.
Tower rush will never ask you to share your account password, OTP codes, or banking credentials by email, SMS, or any other channel. Do not share these with anyone claiming to represent tower rush outside of the official platform.
5. Data Security
Tower rush applies security measures throughout the platform to protect your personal information:
- SSL encryption is applied to all data transmitted between your device and the platform.
- OTP authentication is required for sensitive account actions including withdrawals and password changes.
- Access controls limit who within the tower rush team can view specific categories of player data.
- Server security protocols protect stored data from unauthorised access.
While these measures significantly reduce risk, no system is entirely immune to attack. In the unlikely event of a data breach that affects your personal information, tower rush will notify affected players and take appropriate remedial steps.
6. Cookies and Tracking
Tower rush uses cookies and similar technologies on the platform to maintain your session, remember your preferences, and collect usage analytics. Cookies do not contain your financial information or identification documents.
Most browsers allow you to control cookie settings. Disabling certain cookies may affect platform functionality, such as keeping you logged in during a session. Analytics and performance cookies help tower rush understand how players use the platform so the experience can be improved.
7. Data Retention
Personal data is retained for the duration your account is active and for the period required by applicable laws and regulations after account closure. Transaction records are kept for compliance purposes. Once the required retention period has passed, data is securely deleted or irreversibly anonymised.
If you request account closure, your active session data is deactivated promptly. Regulatory retention requirements may mean certain records are kept for a period after closure even if the account is no longer active.
8. Players Under 21
Tower rush is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we identify that an account has been registered by a person under the minimum age, the account will be suspended and any identifying information deleted to the extent permitted by law.
9. Changes to This Policy
Tower rush may update this Privacy Policy from time to time to reflect changes in how the platform operates or in applicable legal requirements. When material changes are made, the updated policy will be posted on this page with a revised "Last updated" date. Continued use of tower rush after a revision is posted constitutes acceptance of the updated policy.
10. Contact for Privacy Matters
If you have questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, contact the tower rush support team through the platform. You can also reach the team by email at [email protected]. Please include your registered account name and a description of your request.